WAVELENGTH SOLUTIONS

Unlike shared or packet-based services, Lumen Wavelengths offer dedicated point-to-point connectivity at Layer 1. This allows for fast data transmission, low latency and optimized security—ideal for applications and workloads requiring consistent, high-throughput performance.

Lumen offers connectivity speeds of 10 Gbps, 100 Gbps and 400 Gbps based on customer requirements and route availability.

Absolutely. Lumen Wavelengths provide direct, high-performance connectivity to major cloud providers across their North American availability zones—including AWS, Azure, Google Cloud and more—via Lumen® Cloud Connect solutions.

Lumen provides monitoring tools for visibility into performance metrics, as well as advanced diagnostic capabilities through Lumen Connect® and APIs.

Lumen facilitates seamless migration from shared network services to dedicated wavelength connectivity, providing expert guidance, tailored solutions and flexible deployment options to meet your organization's evolving needs.

Our Wavelength Solutions are engineered for maximum uptime, offering SLAs for service availability. You can build your network with multiple diverse wavelengths to achieve the level of resilience you require. The network’s design includes redundant paths and automatic failover capabilities to maintain continuous service even in the event of a disruption.

Yes, Lumen offers tailored wavelength solutions to meet the unique requirements of various industries, including finance, healthcare, media, technology, public sector and more. These solutions can include specific routing, bandwidth allocations and security measures to align with industry regulations and performance standards.

Lumen Wavelength Solutions are designed to be highly scalable. Your business can start with bandwidth as low as 10 Gbps and scale up to 400 Gbps or more, depending on your evolving needs, allowing the network to grow alongside the business.

Absolutely. Lumen provides options for both diverse routing and route protection to enhance network resilience. Protected routes offer automatic failover in case of a path failure, while diverse routing keeps multiple paths from sharing the same physical infrastructure, minimizing the risk of simultaneous outages.

Service assurance is how a network is run, not just what it carries. It includes the AI tools, automations and workflows behind your wavelength services that anticipate issues, accelerate recovery and keep you informed. Our approach rests on three commitments: prevent problems where we can, resolve them quickly when they happen and communicate clearly throughout the process. More than 380 automated workflows run roughly 5 million times a year, and over 80% of issues are handled machine-to-machine without customer involvement.^[*]

AI works across your service in several ways. Our fiber route intelligence correlates your routes against natural disaster data, construction and 811 locate activity, and live traffic conditions to surface risk early so we can reroute or dispatch crews ahead of impact. GenAI service diagnostics run a full optical diagnostic in seconds and deflect 35% of tickets by surfacing the cause in real time. When a fiber is cut, AI locates it within meters to speed every repair.

You'll hear from us when there is a problem. When Lumen detects a potential issue, your team is notified right away, giving you time to respond rather than react. During an active event, you receive hourly status updates, and for fiber cuts, we share real photos from the field. Once your service is restored, we proactively provide a formal Reason for Outage report. You can also check the status anytime in Lumen Connect or by emailing NORA, our AI Service Assurance agent.