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Control Center support:
Admin tab topics

With Lumen^® Control Center, you can manage your organization's users, permissions, and accounts. Create users, assign permissions and accounts, manage two‑factor authentication methods, etc. You can even create additional system administrators to help you manage things.

Not a Control Center system administrator? Learn how to find your system administrator to get what you need.

Accounts and enterprise IDs

Documents

Notification settings

Radius users

Secure Access administration

Users and permissions

Other system administrator tasks

Users and permissions

As a Control Center system administrator, you can manage users for your organization and the accounts and permissions they have access to. Two-factor authentication is required for all users and adds a second layer of protection for Control Center user profiles.

Permission	Description
Add Cross Connects	Allows user to create and manage cross connect requests.
Advanced Storage Support	Allows user to manage Network Storage services.
API Access	Allows user to create and manage APIs keys (to use Lumen APIs).
APM Manage Monitor	Allows user to access Application Performance Management (APM) to edit the configurable settings for APM probes by site.
Approve Only	Allows user to accept the terms and conditions on a Fiber+ Internet quote.
Billing - General	Allows user to view invoices, payment history, billing tickets, and Bill Analyst (for billing reports).
Billing Payments	Allows user to make one-time payments, schedule payments, and view payment history.
Billing Requests	Allows user to view and manage billing requests.
CCH Dashboard	Allows user to access the Cloud Call Handling dashboard.
CenturyLink Engage Network Admin	Allows user to access the Engage Administrator portal.
CenturyLink Hosting Operations	Allows user to view the link to the Managed Services portal. Separate credentials are required for this portal.
Certificate Management Admin	Allows user to access the Security Certificate Management system; upload and download CSR, private key and certificates; view certificates, audit logs, and alerts; run workflows; delete users.
Certificate Management Role 1	Allows user to access the Security Certificate Management system; upload and download CSR, private key, and certificates; view certificates, audit logs, and alerts; run workflows.
Certificate Management Role 2	Allows user to access the Security Certificate Management system; view certificates, audit logs, and alerts; access reporting.
Certificate Management Role 3	Allows user to access the Security Certificate Management system.
Cisco Whiteboard	Allows user to view the link to Cisco Whiteboard. Separate credentials are required for this portal.
Cloud Calling Order Management Admin	Allows user to manage administrative features in Cloud Calling Manager.
Cloud Calling Order Management User	Allows user to view data in Cloud Calling Manager.
Colo Access Request	Allows user to request access to site to see cabin/suite and to submit billable field tech tickets.
Colo Badge Access	Allows user to request colocation badge access.
DDoS Self Service	Edit: Allows user to view and manage DDoS services. View: Allows user to view DDoS services. (Manage Security Solutions permission also required.)
Disconnect Requests	Allows a user to create and manage disconnect requests.
Documents	Allows user to upload new documents.
DoS Protection	Allows user to view and manage DoS services. Manage Security Solutions permission also required.
Edge User	Edit: Allows user to manage Edge Bare Metal servers and networks in Edge Service Manager. View: Allows user to view Edge Bare Metal data in Edge Service Manager.
EdgeProtect Firewall Role	Allows user to access the Edge Protect portal.
ELS	Allows user to manage VoIP Enhanced Local (ELS) and access voice reports and call detail records (CDRs).
Elynk Admin
Encrypted Wave	Allows user to create and edit encrypted passwords and auth keys. (Manage Security Solutions permission also required.)
Globys Usage Analyst	Allows user to access Usage Analyst to view use reports for voice services.
LD/TF	Allows user to view and manage long-distance and toll-free services.
LI	Allows user to manage Local Inbound (LI) services and access voice reports and call detail records (CDRs).
Lumen Defender Admin	Allows user to view and manage Lumen Defender services and give other user access to view and manage Lumen Defender services. (Manage Security Solutions permission also required.)
Lumen Defender Analyst	Allows user to view and manage Lumen Defender services. (Manage Security Solutions permission also required.)
Lumen Defender Read-Only	Allows user to view Lumen Defender services. (Manage Security Solutions permission also required.)
Manage Security Solutions	Allows user to access security services, security change requests, and security repair tickets. Need additional permissions to specific security services.
Managed Firewall (MFW)	Edit: Allows user to view and manage the Managed Firewall contacts. View: Allows user to view the Managed Firewall contacts.
Managed Network Services	Allows user to make customer-provided equipment (CPE) requests.
Managed Services	Edit: Gives user CenturyLink Hosting Operations, Network Management (NM), VoIP, and VoIP Sub-OA roles. View: Gives user CenturyLink Hosting Operations, Network Management (NM), and VoIP roles.
MEDR Security Role	Allows user to access the Managed Endpoint Detection and Response portal. (Manage Security Solutions permission also required.)
My Change Requests	Allows user to create and manage change requests.
NaaS Admin	Allows user to view, add, and manage On-Demand services and give NaaS permissions to other users.
NaaS Manager	Edit: Allows user to view, manage, and add On-Demand services. View: Allows user to view existing On-Demand services.
Network Based Security (NBS)	Allows user to access the Network Based Security Management portal and the Network Based Security Reporting portal.
Network Configuration Admin	Allows user to manage WiFi settings, firewall rules, port-forwarding rules, and 1:1 NAT rules for Fiber+ Internet services.
Network Visibility Dashboard	Allows user to view the Network Visibility dashboard (network performance reporting).
NG911 Dashboard	Allows user to access the NG9-1-1 dashboard.
Notify: Contact Center Solutions (CCS)	Allows user to acess the EZ Route portal and Interaction Routing portal.
OneStop Global	Allows user to view and manage 1+ Switched & Toll Free orders.
OneStop Reporting	Allows user to view 1+ Switched & Toll Free reports.
OneStop TF SWI / DED / Convert	Allows user to access OneStop Toll Free Switched/Dedicated & Convert.
OneStop Usage	Allows user to view usage within 1+ Switched & Toll Free.
OnStop Download	Allows user to download files within 1+ Switched & Toll Free.
Order Management	Allows user to manage orders.
Order Status	Edit: Allows user to navigate to and view Order Status ACD in Events. View: Allows user to view information on the Events Order Status pages.
Order Status Beta Role	Allows user to view the redesigned Order Status page (for beta customers).
Performance Assurance	Allows user to access Performance Assurance to monitor Smart Demarcation network interface devices (NIDs) for Virtual Private LAN services.
Port Triggering	Allows user to trigger porting of phone numbers to ELS and LI services and start billing (order action).
RAS Adminstration	Allows user to create and manage Radius users.
Reporting	Allows user to view reports.
Reseller Create Quote	Allows user to create and view quotes.
Reseller Quote To Order	Allows user to convert a quotes into an order.
Reseller View All Quotes	Allows user to view quotes.
Resellers Legacy Red Change Request	Allows user to view change requests.
SASE Admin	Allows user to manage SASE network setting actions, no security actions.
SASE Network Policy Manager	Allows user to manage SASE network policy actions.
SASE Operator	Allows user to view all SASE actions only.
SASE Security Policy Manager	Allows user to manage security policy actions.
SASE Superuser	Allows user to manage all SASE actions.
SDA User	Allows user to access the Customer Upgrade portal.
Security	Edit: Allows user to view and manage security services related to 9-digit and MyLevel3 accounts. View: Allows user to view security services related to 9-digit and MyLevel3 accounts.
Service Management/Repair	Edit: Allows user to view, create, and manage repair/incident tickets. View: Allows user to vew repair tickets.
Shop	Allows user to view Marketplace in navigation (under Shop)
SLM Self Service Write Role	Allows user to access the Security Log Monitoring portal. (Manage Security Solutions permission also required.)
Submit Only	Allows user to submit a Fiber+ Internet quote. They cannot create moves, adds, changes, or tickets.
Subscription / Notifications	Allows user to create and manage notifications for billing, repair tickets, and scheduled maintenance.
TF	Allows user to access voice reports and call detail records.
TF GC	Allows user to access voice reports and call detail records.
Threat Self Service	Edit: Allows user to view and manage Adaptive Threat Intelligence. View: Allows user to view Adaptive Threat Intelligence. (Manage Security Solutions permission also required.)
TNP Portal	Allows user to view the link to the ExaSwitch portal. Separate credentials are required for this portal.
Toll Free (Domestic)	Edit: Allows user to view and manage Toll Free features, functions, and reporting (domestic only). View: Allows user to view Toll Free inventories and reporting (domestic only).
Toll Free Management	Allows user to view and manage inventory and enhanced routing for toll-free numbers.
Topology Viewer	Allows user to access Topology Viewer to create and manage requests for Wavelength services.
uCommand CDRs	Allows user to view uCommand call detail record (CDR) reports.
uCommand Voice Utilization	Allows user to view voice utilization reports.
User Management	Allows user to create, modify, and delete users on the enterprise ID.
Voice Features	Allows user to access Voice Complete reports.
VoIP	Edit: Allows user to access admin features within the VoIP portal. View: Allows user to view VoIP data within the VoIP portal.
VoIP Sub-OA	Allows user to access Sub-OA within the VoIP portal.
Web Application Firewall Role	Allows user to access the Web Application Firewall portal.

Accounts and enterprise IDs

As a system administrator, you can also manage the accounts on your enterprise ID and which users at your organization can access and manage those accounts. You can also work with your Lumen representative to manage which accounts appear on which enterprise ID, consolidate enterprise IDs, or split accounts off onto an new enterprise ID:

Notification settings

As a Control Center system administrator, you can create and manage notification settings for Control Center users in your organization and even create email notifications for people who don't have access to Control Center:

Documents

You can store documents in Control Center (up to 15 MB each, 50 GB total storage per enterprise ID) for Lumen and your organization to access. You can store four types of documents: General and Services are retained for six months, Colocation and Security are retained for two years. You can also download reports you request, such as badge holder reports and access log reports for your colocation service as well as a list of services on an enterprise ID (with related services included).

Secure Access Administration

Control Center stores the mobility user, circuits, and associated passwords for remote users and sites on a Lumen^® Secure Access service.

Radius users

As a Control Center system administrator, you can manage Radius users for your organization. Radius users have access to manage Lumen^® Secure Access Mobility and Lumen^® Managed Network Services CLI (command-line interface).