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SOLUTIONS
- Why Lumen
- By Business Type
- By Industry
- By Technology
- By Use Case
- By Technology Partner
Lumen Digital

Streamline your infrastructure and adapt to changing business demands using our cloud-based solutions for dynamic, secure app delivery.

Why Lumen?

Grow your business with solutions designed to deliver more intuitive networking, cybersecurity and edge cloud experiences.

Black Lotus Labs®

Black Lotus Labs sees and disrupts threats others cannot. Leverage our network visibility to help protect your business.

Network Maps

View our interactive network maps to see how we connect edge, cloud, data centres and more to our global fibre network.
By Business Type

Enterprise Business

Explore next-gen connectivity and security solutions for your large, distributed enterprise.

Midsize Business

Discover how to achieve speed, scale and security for your midsize business with resources and product recommendations.

Public Sector

Explore how to attain efficiency, security and connectivity solutions for your public sector organisation using helpful resources.

Wholesale

Future-ready wholesale networking, security and voice solutions to meet your customers’ digital business demands
By Industry

Energy

Financial Services

Gaming Network

Healthcare

Manufacturing

Media and Entertainment

Pharmaceuticals

Public Sector

Retail

Technology

Energy

Financial Services

Gaming Network

Healthcare

Manufacturing

Media and Entertainment

Pharmaceuticals

Public Sector

Federal

Defense & IC

State and Local

Public Safety

Higher Education

Retail

Technology
By Technology

Networking

Edge Cloud

Security

Managed and Professional Services

Collaboration
By Use Case

AI

Support large AI workloads by using programmable connectivity to control bandwidth, path and latency.

Business Continuity

Provide resilient, scalable connectivity, proactive security and wireless backup for cost-effective, seamless operations.

Network-as-a-Service (NaaS)

Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable usage-based pricing.

Reliable and Secure Connectivity

DIA and SASE integrate to offer secure, reliable connectivity with proactive threat protection, ensuring seamless and scalable network modernization.
By Technology Partner

Amazon Web Services

Cisco

Digital Realty

Equinix

Google Cloud

Microsoft

SAP

Vmware
PRODUCTS
- Networking
- Security
- Collaboration
- Edge Cloud
- Managed and Professional Services
- View All Products
Networking Solutions

Featured Products

Lumen® Wavelength Solutions

Enable fast, secure connectivity to help support your latency‑sensitive, data‑intensive apps with Lumen® Wavelength Solutions.

Dedicated Internet Access

Scale your internet connection to reach global customers and vendors virtually anywhere with the speed and resilience you need.

Internet On-Demand

Rapidly deploy dedicated internet connectivity over multi-service ports for fast, reliable Network-as-a-Service (NaaS).

Lumen® SASE Solutions

Unify network and security in a centralised, cloud-based experience to simplify access and management.

View All Networking Products

Categories

Internet Services

Networking Services

On-Demand Services

Private Connectivity Fabric
Security Solutions

Featured Products

Lumen® SASE Solutions

Unify network and security in a centralised, cloud-based experience to simplify access and management.

DDoS Hyper®

Combat complex, costly and persistent threats with an automated self-service path to powerful DDoS protection.

Professional Security Services

Reduce threat management overload and shrink attack surfaces with active support from certified Lumen consultants and engineers.

Black Lotus Labs®

Black Lotus Labs sees and disrupts threats others cannot. Leverage our network visibility to help protect your business.

View All Security Products

Categories

Networking and App Security
Collaboration Solutions

Featured Products

Lumen Solutions for Zoom

Digitally engage customers, partners and employees with reliable uptime, low ownership costs and support.

Lumen Solutions for Microsoft Teams

Empower your employees to connect virtually anywhere with seamless phone, video and app integration from one provider.

Lumen Solutions for Webex

Scale communications with a full suite of personalised, intelligent collaboration products and managed services.

View All Collaboration Products

Categories

Voice

UC&C

Contact Centre
Edge Cloud Solutions

Featured Products

Edge Bare Metal

Optimise app performance and cost with dedicated bare metal servers on edge nodes designed for ≤5ms latency.

Edge Private Cloud

Match your IT vision to your business goals with fully managed, prebuilt infrastructure for high-performance private computing.

View All Edge Cloud Products
Managed and Professional Services

Featured Products

Implementation Management Services

Realise business success with skilled Lumen programme and project managers who own the end-to-end delivery of large implementations.

Managed Network Services

Improve operational and cost efficiencies with comprehensive data and voice management solutions, backed by our team of experts.

Lumen Enablement Services

Put our reliable expertise to work for your business with seamless implementation services for your UC&C solution.

View All Managed and Professional Services

Categories

Edge and App Services

Network and Communication Services

Smart Solutions
SHOP
PARTNERS
- Channel Partners
- Strategic Technology Partners
RESOURCES
- Company Resources
- Customer Resources
- Developers and IT
Customer Success Stories

Network Maps

Newsroom

Blog

Sustainability

About Us

Blog

Blog
Customer Portals

Support
Developer Centre

Lumen Digital

Streamline your infrastructure and adapt to changing business demands using our cloud-based solutions for dynamic, secure app delivery.
Why Lumen?

Grow your business with solutions designed to deliver more intuitive networking, cybersecurity and edge cloud experiences.
Black Lotus Labs®

Black Lotus Labs sees and disrupts threats others cannot. Leverage our network visibility to help protect your business.
Network Maps

View our interactive network maps to see how we connect edge, cloud, data centres and more to our global fibre network.

By Business Type
Enterprise Business

Explore next-gen connectivity and security solutions for your large, distributed enterprise.
Midsize Business

Discover how to achieve speed, scale and security for your midsize business with resources and product recommendations.
Public Sector

Explore how to attain efficiency, security and connectivity solutions for your public sector organisation using helpful resources.
Wholesale

Future-ready wholesale networking, security and voice solutions to meet your customers’ digital business demands

By Industry

Energy
Financial Services
Gaming Network
Healthcare
Manufacturing
Media and Entertainment
Pharmaceuticals
Public Sector
Retail
Technology

Energy

Financial Services

Gaming Network

Healthcare

Manufacturing

Media and Entertainment

Pharmaceuticals

Public Sector
Federal
Defense & IC
State and Local
Public Safety
Higher Education

Retail

Technology

By Technology
Networking
Edge Cloud
Security
Managed and Professional Services
Collaboration

By Use Case
AI

Support large AI workloads by using programmable connectivity to control bandwidth, path and latency.
Business Continuity

Provide resilient, scalable connectivity, proactive security and wireless backup for cost-effective, seamless operations.
Network-as-a-Service (NaaS)

Quickly deliver reliable, secure connectivity services that scale to your business and offer affordable usage-based pricing.
Reliable and Secure Connectivity

DIA and SASE integrate to offer secure, reliable connectivity with proactive threat protection, ensuring seamless and scalable network modernization.

By Technology Partner
Amazon Web Services
Cisco
Digital Realty
Equinix
Google Cloud
Microsoft
SAP
Vmware

Networking Solutions

Featured Products
Lumen® Wavelength Solutions

Enable fast, secure connectivity to help support your latency‑sensitive, data‑intensive apps with Lumen® Wavelength Solutions.
Dedicated Internet Access

Scale your internet connection to reach global customers and vendors virtually anywhere with the speed and resilience you need.
Internet On-Demand

Rapidly deploy dedicated internet connectivity over multi-service ports for fast, reliable Network-as-a-Service (NaaS).
Lumen® SASE Solutions

Unify network and security in a centralised, cloud-based experience to simplify access and management.
View All Networking Products

Categories
Internet Services
Networking Services
On-Demand Services
Private Connectivity Fabric

Security Solutions

Featured Products
Lumen® SASE Solutions

Unify network and security in a centralised, cloud-based experience to simplify access and management.
DDoS Hyper®

Combat complex, costly and persistent threats with an automated self-service path to powerful DDoS protection.
Professional Security Services

Reduce threat management overload and shrink attack surfaces with active support from certified Lumen consultants and engineers.
Black Lotus Labs®

Black Lotus Labs sees and disrupts threats others cannot. Leverage our network visibility to help protect your business.
View All Security Products

Categories
Networking and App Security

Collaboration Solutions

Featured Products
Lumen Solutions for Zoom

Digitally engage customers, partners and employees with reliable uptime, low ownership costs and support.
Lumen Solutions for Microsoft Teams

Empower your employees to connect virtually anywhere with seamless phone, video and app integration from one provider.
Lumen Solutions for Webex

Scale communications with a full suite of personalised, intelligent collaboration products and managed services.
View All Collaboration Products

Categories
Voice
UC&C
Contact Centre

Edge Cloud Solutions

Featured Products
Edge Bare Metal

Optimise app performance and cost with dedicated bare metal servers on edge nodes designed for ≤5ms latency.
Edge Private Cloud

Match your IT vision to your business goals with fully managed, prebuilt infrastructure for high-performance private computing.
View All Edge Cloud Products

Managed and Professional Services

Featured Products
Implementation Management Services

Realise business success with skilled Lumen programme and project managers who own the end-to-end delivery of large implementations.
Managed Network Services

Improve operational and cost efficiencies with comprehensive data and voice management solutions, backed by our team of experts.
Lumen Enablement Services

Put our reliable expertise to work for your business with seamless implementation services for your UC&C solution.
View All Managed and Professional Services

Categories
Edge and App Services
Network and Communication Services
Smart Solutions

Customer Success Stories
Network Maps
Newsroom
Blog
Sustainability
About Us
Blog
Blog

Customer Portals
Support

Developer Centre

About Us
Lumen Legal
Legacy Company Documents

Lumen Legal
CenturyLink Legal
Trust Centre

Legacy Company Documents

Here you will find access to various documents containing business terms and conditions for services provided by Lumen legacy companies – Global Crossing, Savvis and tw telecom. The documents include Agreements, Service Schedules, Service Level Agreements, and Service Guides. If you are looking for business terms and conditions governing Lumen products, please see the Business Customer Terms and Conditions page.

Global Crossing
Savvis
Time Warner

General Terms and Conditions
Retail Customer Agreement

Communications as a Service
Dark Fibre Lease outside the U.S.
Dark Fibre Lease within the U.S.
Dedicated Internet Access Service
Equipment Collocation
Ethernet IP Service (As of December 1st 2009, orders for this service are no longer accepted)
Financial Market Services ‑ Managed Extranet Services ‑ Content Provider
Financial Market Services ‑ Managed Extranet Services ‑ Content Provider ‑ October 2003
Financial Market Services ‑ Managed Extranet Services ‑ End User
Financial Market Services ‑ Managed Extranet Services ‑ End User ‑ October 2003
Financial Market Services ‑ Transaction Services
Financial Market Services ‑ Transaction Services ‑ October 2003
Financial Market Services ‑ Ring Down Disaster Recovery Service
Global ATM and Frame Relay Service
Global Crossing Collaboration Services ‑ Enterprise Conferencing (Audio, Web & Video)
Global Crossing Collaboration Services ‑ Wholesale Conferencing (Audio, Web & Video)
Cisco WebEx™ Services (delivered by Global Crossing)
Global Crossing Consultancy and Professional Services
Global Crossing Content Delivery Network Services ‑ Powered by Limelight
Global Crossing Content Delivery Network Services ‑ Powered by Edgecast
Global Crossing Converged IP Services™
Global Crossing Converged IP Services ‑ Managed WAN Optimisation
Global Crossing Professional Services
Global Crossing Streaming Media Service
Global Crossing Video Transmission Services
Global EtherSphere Services
Internet Dial Service
IP VPN Service™
Managed Solutions ‑ Apps Performance Management
Managed Solutions ‑ Managed Security Services
Managed Solutions ‑ Managed Network Services
Managed Solutions ‑ On‑Site Support
Managed Solutions ‑ Video Endpoint Management Services
Metro Access Service
Microsoft Office Live Meeting services (provided by Global Crossing)
Mid‑Span‑Meet Service (for non‑collocating customers)
Mobile Data Service
Mobile IP Connect Service™
Private Line Service
Provision of Local Access Circuits and inside wiring / extended demarks
Remote VPN Access Service (formerly called Remote Access Service)
Retail Voice Services ‑ Business Voice Unlimited Bundle Service (U.S. only)
Retail Voice Services ‑ Direct Dial Service ‑ DDS Plan
Retail Voice Services ‑ Direct Dial Service ‑ Incentive Plan
Retail Voice Services ‑ Enterprise Voice Services ‑ Outbound
Retail Voice Services ‑ Enterprise Voice Services ‑ U.S. Freephone & Calling Card
Retail Voice Services ‑ Enterprise VoIP Services
Retail Voice Services ‑ International Freephone Service
Retail Voice Services ‑ Local Business Line Service
Retail Voice Services ‑ Local Digital Service
Retail Voice Services ‑ Powercall (UK) Service
Retail Voice Services ‑ Freephone & Calling Card Service ‑ DDS Plan
Retail Voice Services ‑ Freephone & Calling Card Service ‑ Incentive Plan
Retail Voice Services ‑ Freephone Network IVR Service
Retail Voice Services ‑ UK Direct and Indirect Voice Services
Sale of Cisco Equipment
Sale of Juniper Equipment
Wavelength Service

Savvis Service Guides (End of Sale)

Co-location Services
Customer Information Guide and Handbook
Savvis Hosting Carrier and Meet‑Me‑Room

ATS Network Services
Data Centre Network Services
Financial ATS Network Services
Intelligent Traffic Manager (ITM) Global Load Balancing Service
Network Legacy Services
Network Service Guide

Time Warner

DDoS Scrubbing Service
Ethernet Services
Integrated LAN (ILAN) Services
Internet Services
IP VPN Services, Converged Services and FlexVoice^SM
RLAN Services
SIP Trunking and Enterprise SIP Trunking
Storage Transport Services
Switched Services a/k/a Voice Services
Transport Services, Wavelength Transport Services and Storage Transport Services
Wholesale Switched Native LAN Services – Ethernet