At Lumen, privacy is the key component in digitally connecting people, data and apps - quickly, securely and effortlessly. Visit our Privacy Centre to learn more about how we manage personal information.

View general processing details for Lumen and download privacy data sheets for selected Lumen products and services. Privacy data sheets provide customers and others with relevant information to assess the privacy impact of selected Lumen products and services.

Lumen responds to requests from individuals to exercise their data protection rights regarding data we may have about them. If you have reason to believe that Lumen has your personal data and you have questions about it, please complete our request form.

Lumen maintains world‑class security and compliance programmes to meet our customers’ needs. These are based on industry standards and meet regulatory and compliance requirements.

The semi‑annual Lumen U.S. Transparency Report shows how the actions of governments and corporations can affect the privacy and security of our customers’ personal information.

The trust and safety team safeguards our reputation by striving to make the network safe for customers and third parties, enforcing the Acceptable Use Policy (AUP), ensuring Communications Assistance for Law Enforcement Act (CALEA) compliance and processing legal requests.