ADVANCED MANAGED SERVICES

Realise value fast with skilled expertise

Build, optimise and support your IT infrastructure with a team of certified experts.

ADVANCED MANAGED SERVICES

Realise value fast with skilled expertise

Build, optimise and support your IT infrastructure with a team of certified experts.

Boost operations with expertise and automation

Lumen® Advanced Managed Services provide the flexibility and control to customise your IT and cloud workloads. Using automation tools and industry best practices, senior‑level experts deliver services that help meet your business’s size, budget and goals over time.

Boost operations with expertise and automation

Lumen® Advanced Managed Services provide the flexibility and control to customise your IT and cloud workloads. Using automation tools and industry best practices, senior‑level experts deliver services that help meet your business’s size, budget and goals over time.

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Why Lumen?

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Expertise at every stage

Our experts help with staffing challenges, strategic initiatives, maintaining operations, meeting deadlines and management.

Expertise at every stage

Our experts help with staffing challenges, strategic initiatives, maintaining operations, meeting deadlines and management.

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Comprehensive governance across IT environments

Enjoy full visibility into app lifecycle management so you can align IT, cloud and edge activities to your goals.

Comprehensive governance across IT environments

Enjoy full visibility into app lifecycle management so you can align IT, cloud and edge activities to your goals.

Features and Specifications

Features and Specifications


Advanced Managed Services

 


Advanced Managed Services

 

Roles

  • Programme manager
  • Technical service manager
  • Technical account manager
  • Client technology architect
  • Security account manager
  • Technical service engineer
  • Disaster recovery manager

Adaptive desk capabilities

  • Tailored, client‑specific, high‑level engineering support for Lumen managed IT environments
  • Entry point for all incidents, requests, changes and problems
  • Server, network, software and URL redirect management
  • Respond to monitoring alerts as defined by Lumen SLOs

Major incident management service capabilities

  • Command and control in the event of a Priority P1 incident
  • Huddle Client representatives and Lumen engineers
  • Facilitate a technical communications forum to capture live‑time triage
  • Point of escalation and outage impact documentation
  • Manage and monitor trouble tickets from escalation to outage resolution

Flexible resource options

  • Access a variety of roles without modifying service terms
  • Use monthly subscription hours for architecture, engineering or security roles
  • Make requests for supported roles with fast and efficient processes in partnership with your chosen oversight role

Advanced activities beyond managed services

  • Azure and AWS training workshops
  • Configuration and deployment of App Lifecycle Management
  • Auto‑discovery of existing instances, registration and multi‑cloud deployment guidance
  • Versioning and auto‑updating box how‑to's
  • Deployment policy configuration with ALM
  • Deep dive on cloud optimisation and analytics including billing, cost recommendations, best practices for security, availability, cost and usage
  • Deep dive on ALM including boxes, instances, lifecycle editor, updates, configuration management and auto‑discovery

Consumption models

  • Subscription: A single subscription and monthly commitment of hours for a Flex Role provides access for up to 14 technical and business roles in regions where available
  • Prepay: Flexible role prepay for 250–2,000 hours to use over a 12‑month term where available; targeted role discounts based on role availability and preferences*

Optional fixed‑fee outcome‑based services

  • Monitoring integration: Planning and implementation of a single event stream (NRC); management and maintenance of event stream (MRC)
  • Network penetration trials: 4 per year or 1 time total
  • App penetration trial: 1 time
  • Disaster recovery services: Trialling, failover and failback
  • Log management advisory
  • Intrusion detect and prevention service advisory

Add‑ons

  • Network and application penetration testing
  • Antivirus advising
  • Content integrity analysis
  • Data loss prevention analysis
  • Firewall analysis
  • Intrusion prevention service advisory

*Only if Flex Role not available.

Resources

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

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