Donor Network West

Empowering life‑saving connections with seamless, reliable connectivity

Donor Network West

Empowering life‑saving connections with seamless, reliable connectivity

When lives are on the line, IT has to work

Donor Network West, a lifesaving nonprofit, needed a reliable partner to provide better call quality, fewer interruptions and dependable storage. We teamed up with cloud application provider Apex Datacom to deliver a solution that enables Donor Network West to focus on their mission and make every call count.

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When lives are on the line, IT has to work

Person wearing glasses and headset, focused on computer monitor displaying lists of data.

Person wearing glasses and headset, focused on computer monitor displaying lists of data. PlayButton

Donor Network West optimizes operations with Lumen (2:06)

Challenges

Simultaneous always‑on and on‑demand call recording and data storage for quality assurance and compliance requirements
Service impairments and occasional audio dropping with existing CCaaS providers
Limited control over call routing and inadequate resiliency leading to service interruptions

Challenges

Simultaneous always‑on and on‑demand call recording and data storage for quality assurance and compliance requirements
Service impairments and occasional audio dropping with existing CCaaS providers
Limited control over call routing and inadequate resiliency leading to service interruptions

Solutions

Edge Bare Metal servers provide geo‑diverse, low‑latency infrastructure for high‑performance applications
Lumen® Network Storage offers low‑latency, cloud‑like storage with flexible pricing and compliance support
Lumen® Voice Complete® and FastRoute application from Lumen partner Apex Datacom enhance call routing and quality

Solutions

Edge Bare Metal servers provide geo‑diverse, low‑latency infrastructure for high‑performance applications
Lumen® Network Storage offers low‑latency, cloud‑like storage with flexible pricing and compliance support
Lumen® Voice Complete® and FastRoute application from Lumen partner Apex Datacom enhance call routing and quality

Results

Lowered voice billing costs by 50%
Virtually eliminated service disruptions
Improved call quality for clear and uninterrupted communication
Optimized compliance and quality assurance
Provided reliable and scalable storage solutions

Results

Lowered voice billing costs by 50%
Virtually eliminated service disruptions
Improved call quality for clear and uninterrupted communication
Optimized compliance and quality assurance
Provided reliable and scalable storage solutions

What works for Donor Network West

Lumen® Network Storage

Distributed, low‑latency storage with cloud‑like flexibility.

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Lumen® Network Storage

Distributed, low‑latency storage with cloud‑like flexibility.

Lumen® Edge Bare Metal

Fast, secure and efficient access to hardware, enabling real‑time data processing and storage.

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Lumen® Edge Bare Metal

Fast, secure and efficient access to hardware, enabling real‑time data processing and storage.

Lumen® Voice Complete®

Simplified enterprise communications with integrated voice and SIP trunking solutions.

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Lumen® Voice Complete®

Simplified enterprise communications with integrated voice and SIP trunking solutions.

“Donor Network West needed highly resilient voice and data services to help us in fulfilling our mission of saving and healing lives through organ and tissue transplantation. Reliable Lumen services have provided us with the tools we need.”

—Dr. Janice Whaley, President & CEO
Donor Network West

Businessperson in a black blazer and maroon top speaks in front of a wall-mounted quilt featuring various images.

Donor Network West

Donor Network West

When lives are on the line, IT has to work

When lives are on the line, IT has to work

Challenges

Challenges

Solutions

Solutions

Results

Results

What works for Donor Network West

Lumen® Network Storage

Lumen® Network Storage

Lumen® Edge Bare Metal

Lumen® Edge Bare Metal

Lumen® Voice Complete®

Lumen® Voice Complete®

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