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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

For information on ordering SUNCOM services you can access the DMS website at

https://www.dms.myflorida.com/business_operations/telecommunications/suncom2

and select Place an Order or Register as a Customer link located under the SUNCOM Links menu on the right side of the page.

  • You can also reach DMS by phone at 1‑888‑478‑6266 (888 4 SUNCOM)
  • Select Option 1 for the Main Menu
  • Select Option 3 for Consulting Services and Service Delivery/Ordering
    • Choose from the following:
      • Press 1 for Consulting Services or
      • Press 2 for Ordering

For changes to an existing service, please contact DivTel Customer Service at https://www.dms.myflorida.com/business_operations/telecommunications/contact_us

SUNCOM customers with a CSAB account can request changes to services at https://portal.suncom.myflorida.com/start/#/login

To cancel service, you will need to enter the request in the SUNCOM CSAB ordering system. The link for CSAB is https://portal.suncom.myflorida.com/start/#/login

For billing inquiries, please contact DivTel Customer Service at the SUNCOM Help Desk 888‑478‑6266 (888 4 SUNCOM).

To report a service issue please use the IVR to route to the appropriate group to open a ticket. Please use that ticket number as a reference when requesting updates and for escalations.

Please follow‑up with the Lumen Repair group supporting the application in question for escalation support. If they are still not receiving the appropriate ticket updates, the customer is able to use the Lumen Manager on Duty hotline or call the SUNCOM Help Desk at 888‑476‑6266 (888 4 SUNCOM) for additional support.