CenturyLink Communications, LLC (d/b/a Lumen Technologies Group) Tex‑AN 2021 Contract: DIR‑TELE‑CTSA‑004

DIR‑TELE‑CTSA‑004 HUB Plan

For product and pricing information a Lumen representative is ready to assist. Please call or email us at: 1‑888‑839‑2714 or texanng@centurylink.com.

To place an order, please contact DIR Telecommunications at (877) 472‑4848, option 4 or send an email to the DIR Orders Mailbox at: telecom.solutions@dir.texas.gov. DIR will then place the order with the Lumen. DIR invoices you directly and pays Lumen for services purchased.

Lumen Outbound Long Distance service provides local access to the Lumen national network via a local loop circuit using Lumen owned and operated facilities/third‑party provider facilities or via facilities customer arranges on its own (customer‑provided access). Actual bandwidth and speed of circuits can vary from 1.544 Mbps up to 1 Gbps, depending on your needs.

Features

• 100 percent of long‑haul voice traffic on the Lumen multi‑protocol label switching (MPLS) backbone
• Reliable switch architecture with intelligent network routing
• Fraud monitoring
• Flexible invoicing and contract options
• Exceptional customer service
• Lumen fiber network

Lumen Toll‑Free Service is a competitively priced, full‑featured service offering that helps your business maintain close contact with your customers. Toll‑Free Service provides a cost‑effective way to facilitate pre‑ and post‑sale customer contact, order taking, product support and other key customer‑service functions. In addition to the basic toll‑free service that enables your customers to dial an 8XX number and connect to your business, Lumen Domestic Toll‑Free Service offers a powerful set of enhanced features that allow you to tailor the service to your needs.

The suite of Lumen IP Long‑Distance and Toll‑Free services provides the ability to receive inbound 1 8XX toll‑free calls from the public switched telephone network (PSTN) handed off to Lumen's customers in VoIP (session initiation protocol (SIP)) format. Whether used as a package or individually, IP Long‑Distance is an integrated service platform that business customers rely on for fast, accurate and cost‑effective voice transport.

Lumen EZ Route is a network‑based, customer‑configured, IVR Platform. As part of the Lumen Toll‑Free Service suite, it allows you to answer calls, provide message announcements and support call routing to live agents or other interactive voice response (IVR) applications. With EZ Route, you can easily develop voice menu, database routing, speech recognition IVR's, as well as link to Intelligent Call Processing and custom applications (on Lumen Hosted IVR) via a Web‑based graphical user interface (GUI). This includes assigning toll‑free numbers and transfer‑to numbers for routing. You can then record your own announcements over the phone or upload professionally recorded audio files using the Web‑based GUI.

In today's fast paced environment businesses must have a quick, reliable and easy way to notify their customers of important information. Lumen Notify service delivers a robust, multi‑channel communications solution, providing you with the power to easily deliver information by voice, email, SMS message or FAX. Lumen Notify can provide automated notifications to customers for a variety of events. Examples include appointment reminders, payment reminders and order ready for pick up, to name a few.

Lumen Notify has two different application options:

• Portal Applications ‑ the self‑service portal provides the ability to build your own applications on the fly.
• Custom API Applications ‑ enables you to design a completely custom solution, including database integration and event triggered notifications.

Interaction Routing uses the Lumen network to route calls utilizing direct network‑to‑agent, skills‑based routing, based on your business rules, without requiring premises‑based equipment.

Interaction Routing can be customized to adapt to your business needs to manage inbound, outbound, e‑mail and web‑based transactions through Q Routing's universal queuing and reporting capabilities. Interaction Routing can route calls to any agent, anywhere; via either Centrex, PBX, analog, ISDN, POTS, cellular, VoIP or PC desktop phones, working in the office or at home. With Interaction Routing's virtual contact center capabilities, agents can be centralized or widely dispersed and can be configured to support even the largest of agent populations.

Lumen® Cloud Communications is a desktop and mobile (iOS) / (Android) softphone solution to easily talk, chat, meet and share with internal and external resources. Lumen Cloud Communications provides multiple choices in devices, including desktop phones, Analog Terminal Adapters (ATA), smartphones, tablets, and PCs, letting you connect anytime from almost anywhere.

• Cloud Communications provides high‑quality calls between team members and customers across mobile, broadband or internet based connectivity. 
• Chat with team members by sending a quick message instead of an email. Start a chat room to get everyone on the same page quickly or grab a colleague's attention with @ mentions. 
• HD video calling provides face to face meetings even if you're miles apart. 
• Streamline your environment with a single application that can share files, photos, videos and more, increasing collaboration within your organization. 
• Add expressions and bring conversations to life with emoticons for chat and .gif image sharing with hyperlink previews. 

Lumen Cloud Communications is currently positioned as our Cloud PBX offer primarily for the small and medium business segments (~20‑500 employees). For the Specialty Lines package type which upgrades phone lines for alarms, elevators and other safety systems as an all‑inclusive alternative for current POTS lines, this offer can be targeted at almost any size business, including large enterprises with 1,000+ lines. The overall product combines Lumen's voice network strengths with collaboration features including chat and video conferencing.

Lumen® Voice Complete® is a next generation enterprise voice solution incorporating SIP and ISDN‑PRI connections to the PSTN, and an array of calling services and features. Voice Complete simplifies our customers' operating environment, delivers total cost of ownership savings, improves reliability, and lays the groundwork for Unified Communications applications and integrated collaboration solutions.

Lumen SIP Trunking enables the origination and termination of local voice, dedicated long‑distance, as well as domestic and international toll‑free service across a single broadband connection. It is designed to work in conjunction with CenturyLink® iQ® Networking service, which includes a secure, managed, fully interoperable and scalable suite of wide area network (WAN) services. CenturyLink iQ Networking service is comprised of advanced Internet protocol (IP)‑centric, multi‑protocol label switching (MPLS)‑based solutions.

Features

• Scalability
• Dedicated long‑distance*
• Domestic and International Toll‑Free service*
• Supports emergency 911 calling
• Inherent Security with purchase of MPLS Private and Enhanced Ports
• Switch Diversity*
• Competitive service level agreements (SLAs)
• Supports Local Number Portability

The Hosted IVR speech recognition platform integrates with customer applications and is developed using the industry standard Voice xML (VXML) programming language. Hosted IVR can work as a stand‑alone application platform, or integrate with customer Web applications and databases, automatic call distribution (ACD) and other vendor IVRs using computer telephony integration (CTI). Hosted IVR provides the reliability and scalability of a network‑based solution with the control and flexibility of a premises‑based implementation. Applications may include business locator services, financial customer information lookup, appointment scheduling, or any application where information can be provided efficiently by an automated interface.

Managed IPC is a nationwide, customer premises equipment (CPE)‑based, solution composed of four primary components ‑ IP Telephony, Voice Mail/Unified Messaging, Wireless LAN and IP Contact Center. This is a highly flexible solution that can include any or all of the applications above. Additionally, Managed IPC can be provided with or without CPE.

Bundled MIPC offers a highly customized solution that unifies your network into a converged platform that supports voice, video and data. Through a fully‑bundled IPC service that includes a convergence readiness assessment, Managed IPC provides all necessary hardware, software, licenses, installation, maintenance and 24/7 proactive application management and monitoring. The charge for this service is an all‑inclusive monthly recurring charge (MRC) per managed port. Since Lumen provides all elements as a part of the service, the customer can avoid the large capital expense associated with buying the CPE. Managed Only IPC provides 24/7 proactive monitoring and management of customer‑purchased CPE.

Lumen DIA (Dedicated Internet Access) and CenturyLink® iQ® Networking Internet Port are reliable and dedicated Internet access services over the advanced Lumen OC‑192 Internet protocol (IP) network, one of the most sophisticated networks available. It offers an exceptional service level agreement (SLA) and some of the highest customer access speeds in the industry today. Additional services can be used with Internet Port: security services, integrated customer premises equipment (CPE) solutions, international connectivity, Integrated Management Services, the Web‑based management and reporting portal and much more.

Features

• OC‑192 IP network
• Extensive peering arrangements
• Multi‑protocol label switching (MPLS) fast reroute and core redundancy
• Comprehensive SLA
• Flat‑rate and usage‑sensitive billing
• Best‑of‑breed Internet network partners around the world

Lumen’s DDoS Mitigation Service is an optional service available to Lumen customers that want an additional level of protection on their Internet Ports. The service network based detection and mitigation of Distributed Denial of Service (DDoS) attacks. Lumen's DDoS Mitigation Service is a network‑based solution that can quickly safeguard websites, applications or entire networks by rapidly filtering out malicious traffic while allowing good traffic through during an attack.

DDoS Mitigation Service monitors and identifies threats, validates those threats with you and takes action on validated threats to keep you connected. The attack mitigation takes place with the network based mitigation infrastructure.

Lumen DDoS Mitigation service benefits:

• Detects DDoS attacks (Proactive option)
• Helps remove malicious traffic while allowing legitimate business traffic to pass through
• Mitigates malicious traffic in the CenturyLink network before it floods your private network
• Improves service availability of your business

DDoS Mitigation Service is an ideal solution for customers in the finance, e‑commerce and other industries with significant assets tied to the availability of the Internet infrastructure.

Lumen DIA Internet Services provides access to one of the largest, most connected IP backbones across North America, Latin America, Europe, and Asia with built‑in network security, a comprehensive range of port interfaces, online performance reports, and service management capabilities. By combining the ability to scale, extensive network reach, strong peering relationships, and the reliability of a resilient network, customers receive quality service and consistent performance.

Features

• A comprehensive suite of high‑quality, high‑speed Internet options over Ethernet connections from 10/100 Mbps ports to 100Gbps ports
• Access options include Ethernet Switched Access, Wavelengths and Cross Connects
• Flexible billing solutions — flat rate, usage‑based and aggregate billing options
• IP enabled facilities are only a cross‑connect away from our IP backbone and various backhaul options are available to extend the reach of our IP network to your customer premise
• Efficient online service management that includes a customer portal with access to billing, interactive network utilization reports, managing trouble tickets and real‑time SLA reports
• Full suite of Managed Security options
• Internet security: Our standard network security includes temporary IP filtering through null routes and limited ACL filtering upon request
• Support for IP addressing, IPv4 and IPv4/ IPv6 dual‑stack, DNS and BGP or static routing
• 24/7 dedicated network monitoring, management and operational support from experienced IP and security professionals
• Building Extension available to extend service from network demarcation point to the desired location within your building (i.e. floor, suite, etc.)
• Available in North America, Asia‑Pacific, Europe, Middle East, Africa & Latin America View Lumen Network Maps

Lumen Ethernet Services offer high‑bandwidth MEF CE 3.0 certified Layer 2 Ethernet services that provide businesses across the globe with the simplicity and security of private lines combined with the improved flexibility, scalability, and cost‑effectiveness of a packet‑switched network.

IP VPN is the Lumen global backbone delivering private connections in over 110 countries and over 6,000 cities. Enterprise customers experience an agile network that dynamically scales to meet business demand, flexibly adds additional services and features, and consistently delivers applications across your connected locations with the visibility to monitor performance backed by SLAs for network availability, packet delivery, and round‑trip latency.

Lumen Wavelength Service is a high capacity, dedicated point‑to‑point networking solution connecting two sites that is delivered over a fiber optic network leveraging DWDM and ROADM technology.

Lumen Cloud Connect Solutions enables secure, private, high‑performance network connections between cloud services providers and enterprise data centers. These connections do not utilize the public internet, offering more efficiency, improved performance, greater security, and global connectivity. And now, Cloud Connect offers Dynamic Connections capabilities providing secure real‑time connectivity between customer data centers, enterprise locations and cloud environments.

Lumen Telecom Managed Services provide the utmost flexibility; robust enough to support a wide array of customer‑requested hardware and operating systems; and versatile enough to accommodate shared control of environments when needed. Additionally, Lumen provides a complete offering of a‑la‑carte application and database monitoring and management solutions to layer atop CenturyLink managed platforms. With the Lumen total package of managed service solutions, customers can offload management of even the most complex and time‑consuming components of Web solutions without surrendering control.

• DIR Telecom Landing Page
• Sample Statement of Work