UC&C CONSULTING

Unlock your call centre’s potential

See how Lumen experts can help accelerate your contact centre transformation to deliver agility and innovation.

UC&C CONSULTING

Unlock your call centre’s potential

See how Lumen experts can help accelerate your contact centre transformation to deliver agility and innovation.

Offer innovation with agility and strategic vision

Break down barriers to progress, optimise business performance and accelerate your contact centre transformation with an experienced partner. Take advantage of full life‑cycle support, from design and implementation to management and optimisation.

VIEW DATA SHEET

Offer innovation with agility and strategic vision

Businessperson sitting and smiling while working on laptop

Why Lumen?

Four people having a discussion while sitting at a table inside an office

Proven track record

Rely on our deep industry experience with recognised best practices leveraged from thousands of client and internal engagements.

Proven track record

Rely on our deep industry experience with recognised best practices leveraged from thousands of client and internal engagements.

Person wearing a headset and working on a laptop in their office

Expert customisation

Get strategic solutions to fit your specific needs across network, infrastructure, application services and hybrid models.

Expert customisation

Get strategic solutions to fit your specific needs across network, infrastructure, application services and hybrid models.

Features and Specifications

Pre‑Packaged Assessments

A La Carte Consulting

Current state, future state and roadmap

Strategy development and evolution

Business and technology requirements capture and assessment

Technology evaluation and ROI analysis

Application development and management

Multi-vendor programme management and governance

Customer experience consulting and optimisation

Data management and process evaluation

Ongoing CC/UC&C life cycle consulting

Bi-annual/annual continuous improvement

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

Questions? Let’s talk.

Contact our team to get the assistance and answers you are looking for.

Start chat

Request a
sales callback

Call Sales
800‑871‑9244