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Lumen help

Ordering a local loop

For Lumen® Vyvx®, you can download a form from Media portal to order a new local loop from Lumen. Once you fill in the form and submit it, the Vyvx® Provisioning team processes your request.

To order a local loop:

  1. From the main menu, select Orders > Video Local Access Form.

    Media portal downloads the local access request form.
  1. Open the form using a PDF reader (such as Adobe Acrobat).
  1. Fill in the fields on the form. (Required fields are outlined in red.)
  1. When you're done, click the Submit to Level 3 button (on the bottom of page 2).