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Changing the wrap‑up time setting

To change the wrap-up time setting:

  1. In the top-right corner of the Contact Center Client, click Settings.
Contact Center Client settings (showing General tab)
  1. Click the Application tab.
Contact Center Client settings (showing Applications tab)
  1. Scroll down to the Agent Policies section, then select the Set Wrap-up timer to checkbox.
  1. To set the time for wrap-up, use the arrows to set the minutes and seconds.

    The wrap-up timer changes and your ACD status will change to Available after you reach the time set for wrap-up.