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Selecting queues for the Queued Calls pane

To select queues for the Queued Calls pane:

  1. On the header bar for the Queued Calls pane, click the Options icon.
Contact Center Client (showing options for Queued Calls pane)
  1. From the Options list, click View.

    A list with the queues you monitor will show. A checkmark next to a queue indicates the queue’s statistics show in the Queued Calls pane. If a queue is listed but doesn’t have a checkmark next to its name, this means the statistics won’t show in the Queued Calls pane.

  1. From the Queues list, do the following:

    • To add a queue to your view, click the queue to add a checkmark.

    • To remove a queue from your view, click the queue to remove the checkmark.