Lumen help

Using your enterprise directory in Receptionist Console

To use your enterprise directory:

  1. To call the contact using the directory, click on the contact’s record, then click CALL.
Contacts Pane (showing Enterprise tab)
  1. If you’ve selected to monitor the contact in the VoIP portal, identify the contact’s phone status by the icon next to the individual’s name:
Contacts Pane status icons
  1. To add a note about a user, such as the person is on vacation or out of the office, click Notes.
  1. In the window that appears, type the note, then click OK.

    Receptionist Console saves the note for the contact.