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Lumen help

Adding a calling card

You can submit an order request to add a calling card in Control Center. You can also change a calling card or disconnect a calling card you no longer need.


If you are using random code generation, you must wait for confirmation from Lumen before fulfilling calling cards for your customers. These numbers are randomly generated, and Lumen must confirm that the number is actually available. To confirm a calling card number assignment, you must do the following:


  • Make a note of all order ID numbers, since these numbers are required to verify calling card numbers later.

  • Run an order ID report to receive a list of authorization codes that were placed within a corresponding order.

Note: You need to confirm that the authorization codes for your card system are network‑ready by running an order ID query. If the order ID query doesn't show the authorization code placed in the order, the order was rejected. The most common reason an order is rejected is because the number already exists in Lumen databases.

To add a calling card:

  1. Click Orders, click Manage Orders, then click Add.
  1. From the Service Type list, select Card.
  1. From the Customer Account Number list, select the appropriate eight‑digit customer account number.
  1. From the Product Account Number list, select the appropriate product account number.

Note: Product account numbers identify component groupings on your account. You can have multiple product account numbers, each associated with a different customer account number.

  1. From the Access Number list, click the appropriate access number. The access number is the number the reseller prints on their card. The end user dials the access number to access the calling card platform and use the card. Lumen offers the following access numbers:

    • 800‑860‑4444: this number corresponds to the Lumen International prompt and is used for BTN+4 numbers for some customers.

    • 800‑866‑3691: this number corresponds to the generic branded calling card.

    • Customer‑specific numbers: these number correspond to specific customer applications.
  1. From the International Origin option box, indicate whether the card should allow calls to be made from outside the United States.
  1. From the International Termination option box, indicate whether the card should allow calls to be made to numbers outside the United States.
  1. In the Customer Order ID field, type the unique identifier assigned to the order.
  1. In the Comments field, type any additional notes you want to add to the order.
  1. Depending on the type of calling card number to be generated, do one of the following:

    • To create a specific 14‑digit calling‑card code, do the following:

      1. Click Specified Codes.

      2. In the Code field, type the calling card code(s).

      3. Click Generate.

    • To have Control Center create random 14‑digit calling‑card codes, do the following:

      1. Click Random Code Generation.

      2. In the Qty of Codes field, type the number of codes you need.

      3. Click Generate.

    • To create a PIN for a specific billing telephone number, do the following:

      1. Click BTN+4.

      2. In the BTN field, type the billing telephone number.

      3. In the Qty of PINs field, type the number of PINs you need.

      4. Click Generate.

Note: A calling card number cannot start with a zero and cannot contain four sequential or consecutive numbers (e.g., 1234 or 4444).

  1. Click Submit Request.

    A message pops up with your order confirmation results. You can correct any errors in the order and resubmit it.
  1. Take a screenshot or make note of the order confirmation results information (clicking OK dismisses the order confirmation information). The results information is not available for later retrieval, but you can look up the 8XX, ANI, or Card on your account in Service Status.
  1. Click OK.