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Lumen help

Creating an LNP status report

Using Control Center, you can create a local number portability (LNP) status report for Lumen® VoIP Enhanced Local (ELS) or Lumen® Local Inbound (LI) porting orders. You can also request customer service records for ELS and LI phone numbers.

To create an LNP status report:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the ELS & LI Orders box, click Reports.
ELS& LI Management (showing Reports tab and LNP Status Report subtab)
  1. If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
  1. From the Product list, select whether you want to view a report for ELS or LI.
  1. From the LNP Status list, select the status for the porting order. To view a report of all orders for the product, select Any.
  1. In the Submit Date field, do one of the following:

    • To view porting orders from the past 30 days, select Past 30 Days.

    • To view porting orders from another time period, select Custom Date Range, then type or select the date range (using the icon) you want to view orders for.
  1. Click View Reports.

    Control Center shows a list of orders matching your search criteria. For each order, Control Center shows the PON, LNP state, LNP status, FOC date, and customer request date.
  1. Do either (or both) of the following to customize the report:

    • To download the report as a .CSV file, click the icon.

    • To customize the columns shown on the report, click the icon, then use the arrows to add/remove columns from the report. When you're done, click SAVE. You can add any of the following additional columns:
  • Service Class of TN
  • Activation Time
  • Activation Type
  • Auto-Port/Cancel
  • Customer Name
  • Feature Information
  • Jeopardy Code
  • Jeopardy Description
  • Last Update Date
  • LATA
  • LEC Response Date
  • LNP Events
  • LNP Option
  • Order Date
  • Product
  • Rate Center
  • Reason Code
  • Service Address
  • Service Package
  • State
  • Telephone Number
  • Telephone Number Order ID
  • Warning Code
  • Warning Description