Lumen help

Making changes to a VoIP Enhanced Local phone number

To make changes to a VoIP Enhanced Local phone number:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
ELS & LI Management (showing Change Order tab)
Voice Native & LNP Ordering (showing Change Order tab and Change Order Type section for ELS)
Voice Native & LNP Ordering (showing Change Order tab and Change Order Details section for ELS)

If you leave the CNAM field blank or don't want a caller name listed, the default caller name is City, State. To specify the caller name, type a name (up to 15 characters). You cannot use any of the following:

  • special characters—except “&” !@#$%^&*()
  • telephone numbers (10‑digit 123‑456‑7890, 1234567890)
  • anonymous
  • blank
  • NA or N/A
  • none
  • private
  • TEST
  • unknown
  • unlisted (etc.)
  • any name including (Non Pub)Business Name