X

Lumen help

Updating a Voice Complete group profile

As a Voice Complete Feature Manager administrator, you can use Control Center to update the group profile information associated with a set of Lumen® Voice Complete® phone numbers in your organization. You can manage the group's custom name, caller ID name, or caller ID phone number. As an administrator, you can also forward calls for multiple phone numbers at once (bulk call forwarding).

To update a Voice Complete group profile:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service Managers box, click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. On the card for the group you want to work with, click View Group.

    Control Center lists the phone numbers associated with the group you selected.
Voice Complete Reports (showing Phone Numbers tab)
  1. Click the Group Profile tab.

    Control Center shows the profile for the group: ID number, number of users, administrators for the group, and any customization for the group (such as custom name, caller ID name, or caller ID phone number).
Voice Complete Reports (showing Group Profile tab)
  1. Do any of the following:

    • To customize the name of the group, type a name in the Custom Group Name field.

    • To remove the custom name for the group, clear the information in the Custom Group Name field.

    • To use a custom name on the caller ID for phone numbers in this group, type a name in the Calling Line ID Group Name field, then select the Use group name checkbox.

    • To remove the custom name from showing on the caller ID for phone numbers in this group, clear the Use group name checkbox. (You can leave the information in the Calling Line ID Group Name field.)

    • To use a custom number on the caller ID for phone numbers in this group, type a name in the Calling Line ID Group Number field, then select the Use group number checkbox.

    • To remove the custom number from showing on the caller ID for phone numbers in this group, clear the Use group number checkbox. (You can leave the information in the Calling Line ID Group Number field.)