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Lumen help

Registering for an Edge Service Manager account

To manage Lumen® Edge Bare Metal, you need access to the Lumen® Edge Service Manager. You can register for an Edge Service Manager account as an existing customer with access to Control Center or register as a new customer. To register for an Edge Service Manager account, follow one of the processes below that align to your Lumen customer status. 

Register as a new customer
Register as an existing customer without access to Control Center
Register as an existing customer with access to Control Center

Having trouble registering? Learn how to resolve registration issues

New customers

To register for an Edge Service Manager account as a new customer:

  1. Navigate to the Edge Account Activation page.
  1. Type your business email, first and last name, and primary contact number.
  1. Select the I'm not a robot checkbox.
  1. Review and acknowledge the Lumen Privacy Notice.
  1. Click NEXT. 
  1. Open your email, then click VERIFY EMAIL ADDRESS in the automated email from Lumen to continue your registration process.

    A success message shows that your email is verified and shows your username.
  1. In the Create your Lumen account password section, create a password for the account. Pay attention to the password guidelines for creating passwords. Confirm the password in the Confirm Password field.
  1. Save the password you created. You use it to sign in to the Edge Service Manager (in Control Center).
  1. Click NEXT.
  1. Select your country from the list.

Note: The process to register for an account as an existing customer without Control Center access is available globally for the listed countries. If your country isn't listed, click “contact a representative near you for details.” A Lumen specialist will contact you within three business days to provide assistance.

  1. Complete the form and then review your information for accuracy. Select the Business address same as invoice address checkbox. If your business address is not the same as your invoice address, leave this checkbox unselected and type the email address where you would like to receive the invoices.
  1. Read and agree to the terms provided, then select the I have read and agree… checkbox.

    Learn more about Lumen Edge Services terms and conditions
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. A Success! message shows that your account is being activated and synced with Control Center. When activation is complete, you receive a "Welcome to Lumen Edge Services" email which confirms your Edge Services account creation and includes a link to sign in to the Edge Service Manager. Your Edge Services account username and password are linked to Control Center and are your credentials for signing in to Control Center.
  1. Open your "Welcome to Lumen Edge Services" email, then click the SIGN IN button within the email to access the Edge Service Manager.
  1. Read and agree to the portal terms provided, then click AGREE. This is the first time you log in to the portal.
  1. Click SUBMIT. You can now manage your Edge Services.

Existing customer without access to Control Center

To register for an Edge Service Manager account as an existing customer without access to Control Center:

  1. Navigate to the Edge Account Activation page.
  1. Type your business email, first and last name, and primary contact number.
  1. Select the I'm not a robot checkbox.
  1. Review and acknowledge the Lumen Privacy Notice.
  1. Click NEXT. 
  1. Open your email, then click VERIFY EMAIL ADDRESS in the automated email from Lumen to continue your registration process.

    A success message shows that your email is verified and shows your username.
  1. In the Create your Lumen account password section, create a password for the account. Pay attention to the password guidelines for creating passwords. Confirm the password in the Confirm Password field.
  1. Save the password you created. You use it to sign in to the Edge Service Manager (in Control Center).
  1. Click NEXT.
  1. Select your country from the list.

Note: The process to register for an account as an existing customer without Control Center access is available globally for the listed countries. If your country isn't listed, click “contact a representative near you for details.” A Lumen specialist will contact you within three business days to provide assistance.

  1. Complete the form and then review your information for accuracy. Select the Business address same as invoice address checkbox. If your business address is not the same as your invoice address, leave this checkbox unselected and type the email address where you would like to receive the invoices.
  1. Read and agree to the terms provided, then select the I have read and agree… checkbox.

    Learn more about Lumen Edge Services terms and conditions
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. A Success! message shows that your account is being activated and synced with Control Center. When activation is complete, you receive a "Welcome to Lumen Edge Services" email which confirms your Edge Services account creation and includes a link to sign in to the Edge Service Manager. Your Edge Services account username and password are linked to Control Center and are your credentials for signing in to Control Center.
  1. Open your "Welcome to Lumen Edge Services" email, then click the SIGN IN button within the email to access the Edge Service Manager.
  1. Read and agree to the portal terms provided, then click AGREE. This is the first time you log in to the portal.
  1. Click SUBMIT. You can now manage your Edge Services.

Existing customer with access to Control Center

To register for an Edge Service Manager account as an existing customer with access to Control Center:

  1. Navigate to the Edge Account Activation page.
  1. Click Sign in next to Existing customers with Control Center.
  1. Type your Control Center username and password.

    The form updates based on the Control Center credentials you provided.
  1. Complete the form and check the information for accuracy. Be sure to select the Customer Number and Billing Account Number you want registered for Edge Services.
  1. Read and agree to the terms provided, then select the I have read and agree… checkbox.

    Learn more about Lumen Edge Services terms and conditions
  1. Select the I'm not a robot checkbox.
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. A Success! message shows that your account is being activated and synced with Control Center. When activation is complete, you receive a "Welcome to Lumen Edge Services" email which confirms your Edge Services account creation and includes a link to sign in to the Edge Service Manager. Your Edge Services account username and password are linked to Control Center and are your credentials for signing in to Control Center.
  1. Open your "Welcome to Lumen Edge Services" email, then click the SIGN IN button within the email to access the Edge Service Manager.

Troubleshooting Edge Service Manager account activation issues

There are two reasons for an Edge Service Manager account activation failure message:
 

  • If your organization already has an Edge Service Manager account, the message Account already exists appears. If you see this message, contact your Control Center system administrator to request access to the account.

  • If the account activation fails for unknown reasons, the message Something went wrong appears. If you see this message, contact the Lumen Edge Customer Care team.