X
Centurylink Doing Business As Lumen Logo

now doing business as Lumen

NETWORX

NETWORX

How to Become a CenturyLink Networx Customer

To become a CenturyLink Networx customer, your agency must first select a Designated Agency Representative (DAR). The DAR is the essential link between your agency and CenturyLink when acquiring products and services from the Networx contract.


Once you select a DAR, an Appointment Letter must be written by an "obligating authority," such as agency director, chief finance officer, contracting officer or chief information officer. This letter delegates the telecommunications procurement responsibilities of the DAR.


After selecting a DAR and writing the Appointment Letter, follow the steps outlined below. If you have questions, contact CenturyLinkNetworx.CPO@centurylink.com or call the Customer Support Office at 1 866‑GSA‑NETWORX (1 866‑472‑6389

How to Become a CenturyLink Networx Customer

To become a CenturyLink Networx customer, your agency must first select a Designated Agency Representative (DAR). The DAR is the essential link between your agency and CenturyLink when acquiring products and services from the Networx contract.


Once you select a DAR, an Appointment Letter must be written by an "obligating authority," such as agency director, chief finance officer, contracting officer or chief information officer. This letter delegates the telecommunications procurement responsibilities of the DAR.


After selecting a DAR and writing the Appointment Letter, follow the steps outlined below. If you have questions, contact CenturyLinkNetworx.CPO@centurylink.com or call the Customer Support Office at 1 866‑GSA‑NETWORX (1 866‑472‑6389

Becoming a Qwest Networx Customer

STEP THREE: CPO Disposition of Letter

After reviewing the Appointment Letter, the CPO can either return it to the agency for any necessary corrections or other recommended disposition, or submit it to your CenturyLink Networx Account Consultant.

STEP TWO: CPO Reviews Letter

The Contractor Program Office (CPO) reviews the Appointment Letter

STEP THREE: CPO Disposition of Letter

After reviewing the Appointment Letter, the CPO can either return it to the agency for any necessary corrections or other recommended disposition, or submit it to your CenturyLink Networx Account Consultant.

STEP FOUR: CPO Submits Letter to AC

If the Appointment Letter requires no corrections or other disposition, the Contractor Program Office will submit it to your CenturyLink Networx Account Consultant to set up your agency's account.

STEP FIVE: AC Sets Up Account

Your CenturyLink Networx Account Consultant (AC) will work with your DAR(s) to establish your agency's billing and account data (e.g. DAR profiles, Agency Hierarchy Codes) within CenturyLink's systems.

STEP SIX: Attend Training

Once your agency's account has been established, your CenturyLink Networx Account Consultant will register and schedule the DAR(s) for formal training, if desired. The following courses are available:

 

DAR Training – All DARs will benefit from this eight-hour course covering Networx ordering and billing processes. Learn more

 


Executive Overview – CenturyLink recommends that your agency's executives attend this three-hour course which provides an excellent introduction to CenturyLink's Networx contract services, including their features and benefits. Learn more

 


Network Operations Training – This eight-hour course covers Networx services, operational support systems, general processes and procedures, and transition procedures. Learn more

 


Learn more about Networx training or select the Training Tab at the top of the page.



Sample Letters