At CenturyLink, we understand that the General Services Administration requires sound, effective program management, superior technical support and professional operational capabilities. That's why we established a customer‑focused support model, including policies, processes and highly effective tools designed to meet or exceed your agency's stringent requirements.
Our Spirit of Service™ drives a corporate commitment to deliver and maintain outstanding levels of customer satisfaction and quality. To accomplish this, CenturyLink incorporated a Customer Support Office (CSO) that is focused on addressing a variety of inquiries relating to agency assistance, including:
Training requests
Service orders
General and billing inquiries
Dispute reports
Inventory access
Network issues
Customer Support Office
A customer‑focused support model
At CenturyLink, we understand that the General Services Administration requires sound, effective program management, superior technical support and professional operational capabilities. That's why we established a customer‑focused support model, including policies, processes and highly effective tools designed to meet or exceed your agency's stringent requirements.
Our Spirit of Service™ drives a corporate commitment to deliver and maintain outstanding levels of customer satisfaction and quality. To accomplish this, CenturyLink incorporated a Customer Support Office (CSO) that is focused on addressing a variety of inquiries relating to agency assistance, including:
Training requests
Service orders
General and billing inquiries
Dispute reports
Inventory access
Network issues
The illustration above provides an overview of our how our Customer Support Office provides a single point of contact for all your Networx-related inquiries.
Networx support you can count on
Customer support representatives are available 24 hours a day, seven days a week by phone, e‑mail, fax and USPS.
We support GSA Networx PMO and subscribing agencies, including GSA Regions and international activities.
Our geographically diverse back‑up operations provide customer service continuity during emergencies.
Networx support you can count on
Customer support representatives are available 24 hours a day, seven days a week by phone, e‑mail, fax and USPS.
We support GSA Networx PMO and subscribing agencies, including GSA Regions and international activities.
Our geographically diverse back‑up operations provide customer service continuity during emergencies.
Your Networx contact options
Accessibility via toll‑free arrangements, including 1 866‑GSA‑NETWorx (1 866‑472‑6389)
Universal International Freephone Number (UIFN)
Fax number (1 800‑879‑2804)
E‑mail correspondence (Federal@lumen.com)
Operator assisted, pre‑ or post‑paid calling cards and collect calls (for non‑domestic subscribers in countries without access to UIFN or CenturyLink ITFS)
Additionally, all CSO functions are available through the Control Center Networx Portal — around‑the‑clock from anywhere in the world.
Your Networx contact options
Accessibility via toll‑free arrangements, including 1 866‑GSA‑NETWorx (1 866‑472‑6389)
Universal International Freephone Number (UIFN)
Fax number (1 800‑879‑2804)
E‑mail correspondence (Federal@lumen.com)
Operator assisted, pre‑ or post‑paid calling cards and collect calls (for non‑domestic subscribers in countries without access to UIFN or CenturyLink ITFS)
Additionally, all CSO functions are available through the Control Center Networx Portal — around‑the‑clock from anywhere in the world.
