Program Management / Customer Service
Wayne Clifford, Transition / Program Management
Office: 703‑293‑6938
Mobile: 571‑481‑8142
Email: Wayne.Clifford@centurylink.com
Elizabeth Petz‑Blake, Service Delivery, DOD
Office: 248‑436‑9288
Email: elizabeth.a.blake@lumen.com
Billing
Jodi Ciepley, Manager, Billing Services
Office: 412‑906‑8840
Email: jodi.ciepley@lumen.com
Training
Jennifer York, Lead Trainer
Office: 703‑387‑9052
Email: Jennifer.York@centurylink.com
General Inquiries, Orders, Reports
Federal Service Center Team
Office: 1‑866‑GSA‑NETWORX (1‑866‑472‑6389)
Fax: 866‑563‑0797
Email: centurylink.networx@centurylink.com
Technical Support for the Networx Portal
Business Applications Help Desk Team
Office: 877‑726‑6875 x1
Email: fedqcontrol@centurylink.com
Repair
Federal NOC Team
Office: 866‑472‑6389 Option 2, Repair
Sales
Jason Schulman, VP National Sales
Office: 571‑397‑3614
Email: jason.schulman@lumen.com
Scott Barnett, VP, Department of Defense Sales
Office: 571‑485‑8778
Email: Scott.Barnett15@centurylink.com
Shari Snyder, Director, Federal Sales
Office: 703‑796‑6796
Email: Shari.Snyder@centurylink.com
Directions to Lumen Offices in Arlington/Ballston
4250 Fairfax Dr.
Arlington, VA 22203
(on Fairfax Drive, between Taylor and Stuart Streets)
Lumen parking available, entrance on Taylor Street
From BWI Airport:
1. Take 295 South to Rt. 50 ‑ Washington (New York Ave.)
2. Take LEFT onto 395 south go through tunnel and follow 395 Richmond exit.
3. Pass National Airport exit
4. Follow signs for Washington Boulevard, EXIT 8A
5. Follow Washington Blvd. to 10th Street (Sala Thai restaurant on left corner [old CVS sign]) (approx. 3 miles)
6. Make LEFT onto 10th Street ‑ turns into N. Fairfax Drive.
7. Lumen will be on the left.
From National Airport:
1. Exit airport toward Washington, DC
2. Follow signs to stay on George Washington Parkway
3. Take the Spout Run Exit (approx. 4 miles)
4. Turn RIGHT on Lee Highway
5. Turn LEFT on Quincy Street
6. Continue on Quincy and turn RIGHT on to North Fairfax Drive
7. Lumen will be on the left
From National Airport – METRO:
1. Take the Metro's Orange Line to the BALLSTON Metro Stop
2. (Metro is across the street from the Lumen tower)
From Dulles Airport:
1. Exit airport onto the Dulles Access Road, toward Washington, DC
2. Dulles Access Road will become I‑66
3. Follow I‑66 East toward Washington, DC
4. Take the Glebe Road exit (exit # 71)
5. Go straight, on North Fairfax Drive, through the light at Glebe Road
6. Lumen tower will be on the RIGHT
7. Underground Public Parking in the Lumen Building can be accessed from Taylor Street. (Taylor Street ‑ right turn off of North Fairfax Drive coming from Route 66, is side street bordering Lumen ‑ on the right ‑ if facing front of the building).
